Kaiya Smith
Mechanicsville,VA
Summary
Dynamic hospitality professional with a proven track record at Texas Roadhouse, excelling in customer service and team collaboration. Adept at managing high-pressure situations while enhancing guest satisfaction through effective communication and seating arrangements. Recognized for exceptional multitasking abilities and a commitment to maintaining a professional appearance in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Host
Texas Roadhouse
Glen Allen, VA
11.2025 - Current
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlist effectively, optimizing table turnover and guest flow.
- Assisted in training new hosts, promoting teamwork and efficiency.
- Communicated special requests to servers, enhancing guest satisfaction.
- Supported daily restaurant operations by monitoring seating arrangements during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Kohls Associate
Kohls Department Store
Mechanicsville, VA
06.2025 - 09.2025
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Maintained organized displays and inventory levels, ensuring store presentation met company standards.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Collaborated with team members to restock merchandise, improving product availability for customers.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Professional appearance
- Telephone reception
- Guest relations
- Staff coordination
- Table assignment coordination
- Seating arrangements
- First aid training
- Customer engagement
- Hospitality and accommodation
- Guest feedback
- Front of house organization
- Food allergy awareness
Timeline
Host
Texas Roadhouse
11.2025 - Current
Kohls Associate
Kohls Department Store
06.2025 - 09.2025
High School Diploma -
Penn Foster Career School