Kaiya Spears
Baltimore,MD
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Nordstrom
Baltimore, MD
04.2019 - Current
- Merchandise and set promotional strategies to drive customer engagement and boost sales.
- Replenishes display inventory and reconstruct according to available stock.
- Conducts regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Completes schedules and delegating assignments to meet coverage and service demands.
- Set and enforces policies focused on increasing team productivity and strengthening operational efficiency.
- Assesses job applications and make hiring recommendations to bring in top candidates for key vacancies.
- Conducts weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Bank Teller
M&T Bank
Baltimore , MD
07.2018 - 12.2018
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Contributed to team effort by accomplishing related results as needed
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Assessed clients' financial situations to develop strategic financial planning
- Answered telephone and in-person inquiries related to bank services and resolved any issues.
Sales Associate
H&M Hennes & Mauritz
Baltimore , Md
04.2016 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Educate customers about the companies goals & values
- Train new sales associates in the best practices for sales
- Established merchandising sales and profit objectives
- Conducted employee evaluations assessing strengths and reassigning accordingly
Education
High School Diploma -
Western High School
Baltimore, MD06.2015
Skills
- Leadership Skills
- Communication Skills
- Visual Merchandising
- Decision Making Skills
- Sales Analysis
- POS systems
- Excellent Customer Service
Awards
2017 H&M Keeping it Simple Award for believing in people , having good judgement and trusting collauges.
Accomplishments
- Opened H&M South Carolina store location in 2017
- Opened Nordstrom Rack Downtown Baltimore store location in 2019
Timeline
Assistant Manager
Nordstrom
04.2019 - Current
Bank Teller
M&T Bank
07.2018 - 12.2018
Sales Associate
H&M Hennes & Mauritz
04.2016 - 07.2018
High School Diploma -
Western High School