Kaiya Spears
Owings Mills,MD
Overview
9
9
years of professional experience
Work History
Assistant Manager
GUESS Inc
Baltimore, MD
09.2024 - Current
- Drive daily sales performance by coaching and motivating team members, leading to improved conversion rates, stronger team engagement, and measurable progress toward store revenue goals.
- Serve as Customer Centricity Manager, delivering tailored shopping experiences and implementing referral-based promotions, contributing to a 25% increase in customer acquisition.
- Partner with the Store Manager to develop strategic sales initiatives, seasonal campaigns, and staffing plans that maximize productivity and floor coverage.
- Analyze KPIs and apply data insights to improve conversion rates, category performance, and team accountability.
Women’s Assistant Manager
Nordstrom
Towson, MD
11.2020 - 09.2024
- Led day-to-day operations across 7+ departments, including staff supervision, scheduling, and team development to ensure exceptional service and smooth execution.
- Built long-term client relationships through personalized styling consultations, proactive outreach, and post-purchase follow-up, enhancing customer loyalty.
- Coordinated inventory planning and vendor communication to maintain optimal stock levels and meet sales goals efficiently.
- Executed holiday and promotional strategies that increased department revenue by 57% in four months through high-impact floor execution and targeted consumer engagement.
Sales Associate
Nordstrom
Towson, MD
05.2019 - 11.2020
- Maintained an active, accurate, and organized client book, contacting clients regularly and providing follow-ups on all sales.
- Cross sold store wide providing clients with product knowledge of vendors such as Akris Punto, Max Mara, and Lafayette 148 which led to an increase of sales by $80,000 within 90 days.
- Obtained personal styling experience providing clients with a intentional and superior experience.
- Implemented an effective sales process, leading to consistently achieving the established sales goal and surpassing the monthly goal by 12%
Responsible
H&M
Baltimore, MD
04.2016 - 05.2019
- Demonstrated strong product knowledge and styling expertise to curate head-to-toe looks, elevating the customer experience.
- Trained new sales associates on store procedures, customer service best practices, and sales techniques.
- Executed seasonal floor sets and weekly visual updates in alignment with H&M’s global guidelines, driving increased customer engagement.
- Efficiently processed daily shipments, ensuring timely replenishment and accurate inventory flow to support sales floor readiness.
Education
Diploma -
Western High School
Baltimore Maryland2015
Skills
- Team Leadership
- Customer Service
- Visual Merchandising
- Detail Oriented
- POS
- Sales Analysis
- Inventory Control
- Microsoft Office Word, Microsoft Excel, Teams
- Problem Resolution
- Loss Prevention & Safety Compliance
Timeline
Assistant Manager
GUESS Inc
09.2024 - Current
Women’s Assistant Manager
Nordstrom
11.2020 - 09.2024
Sales Associate
Nordstrom
05.2019 - 11.2020
Responsible
H&M
04.2016 - 05.2019
Diploma -
Western High School