Kajah Kendrick
Columbus,Ohio
Summary
Dynamic and proficient shift supervisor with a proven track record of success in customer service. Motivated leader with strong organizational and prioritization abilities for effectively managing teams and assigning tasks based on individual skill sets. Exceptional multitasking skills and efficient time management enable effortless handling of multiple responsibilities. Cultivates loyal clientele by addressing concerns with empathy and offering appropriate solutions. Successfully trains incoming employees, promoting a positive work environment and ensuring exceptional customer satisfaction. Strategically increases sales through leading customers to meal add-ons and daily specials. Maintains work environment in compliance with company's employment and safety guidelines. Strong cash handling skills and attention to detail for accurate financial transactions and data entry. Consistently stocks goods for smooth operations during upcoming shifts.
Overview
10
10
years of professional experience
Work History
Senior Collections Specialist
Discover Financial Services
09.2023 - Current
- Managed a portfolio of overdue accounts, consistently meeting or exceeding monthly collection target.
- Implemented effective strategies to reduce delinquency rates and improve overall collection performance.
- Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation.
- Developed strong relationships with clients by providing excellent customer service during the collections process.
- Identified trends in non-payment or late payments, recommending proactive measures to mitigate future risks.
- Assisted in the development of policies and procedures related to collections operations.
- Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
- Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
Tech Support Agent
Dish Network
11.2018 - 11.2019
- Follow all company guidelines and maintain an above average ranking.
- Effectively create an outstanding customer experience while solving the customers issue over the phone demonstrated by receiving multiple Best Performer Awards consecutively.
- Easily able to maneuver and locate correct information using various tools.
- Able to assist customers follow mandatory procedures in order to successfully get service restored.
- Help existing agents excel at our position.
- Dispense expert advice on both personal and professional levels.
- Upsell and convince customers to receive an upgraded solution.
Shift Manager
Donatos Pizza
06.2014 - 10.2018
- Assign particular team members to complete task based upon skills.
- Effortlessly able to multitask, prioritize, and manage time efficiently.
- Present and elevated customer experience to initiate loyal clientele.
- Address customer concerns, demonstrate empathy, provide appropriate solutions, and alternatives.
- Successfully train incoming employees for various positions.
- Promote positive energy.
- Ensure exceptional customer experience.
- Lead customers to meal add-ons and daily specials to increase sales.
- Develop a work environment suitable and complying with the company's employment and safety guidelines.
- Easily handle cash and enter data.
- Stock goods for upcoming shifts.
Education
Columbus State Community College
Columbus, OHHigh School Diploma -
Eastmoor Academy High School
Columbus, Ohio01.2016
Skills
- Adaptability
- Team Collaboration
- Supportive Attitude
- Dedicated Work Ethic
- Training Development Expertise
- Innovative Problem Solver
- Effective Communication Skills
- Reliability
Timeline
Senior Collections Specialist
Discover Financial Services
09.2023 - Current
Tech Support Agent
Dish Network
11.2018 - 11.2019
Shift Manager
Donatos Pizza
06.2014 - 10.2018
High School Diploma -
Eastmoor Academy High School
Columbus State Community College
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