Kajal Tiwari
Selinsgrove,Pennsylvania
Summary
Achieved operational excellence by proactively identifying customer needs and providing tailored banking solutions. Strengthened customer loyalty through effective issue resolution and regular communication, driving enhanced satisfaction and fostering trust across multiple service roles.
Overview
4
4
years of professional experience
Work History
Relationship Banker
F.N.B. Corporation
Selinsgrove, United States
05.2026 - Current
- Established strong customer relationships through proactive communication and service.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Promoted bank products tailored to individual client goals and objectives.
- Resolved customer inquiries and issues with professionalism and care.
- Collaborated with team members to enhance customer experience strategies.
- Processed account openings, loans, and transactions efficiently.
Postal Worker
Shoppers Drug Mart
Toronto, Canada
01.2023 - 09.2025
- Staying updated on postal regulations, price changes, and new services
- Provided clients with detailed information about postal services, enhancing their awareness and usage of available options.
- Addressed customer inquiries regarding products and return policies, ensuring clear understanding and satisfaction.
- Resolved customer complaints using established guidelines
- Promoted the SERVE model to enhance customer service practices.
- Safeguarding the confidentiality of customer information
Omni Channel Specialist
Best Buy Canada
Toronto, Canada
06.2022 - 01.2023
- Sought opportunities to promote company products and services through exceptional customer service, contributing to positive customer experiences.
- Welcomed customers and assisted in locating products, addressing and resolving concerns to enhance customer satisfaction.
- Managed cash inflow and outflow to ensure accurate financial operations and maintain operational integrity.
Education
Finance - Business Administration
George Brown College
04-2025
Skills
- Loan processing
- Customer relationship management
- Needs assessment
- Issue resolution
- Regulatory compliance
- Teamwork
- Active listening
Timeline
Relationship Banker
F.N.B. Corporation
05.2026 - Current
Postal Worker
Shoppers Drug Mart
01.2023 - 09.2025
Omni Channel Specialist
Best Buy Canada
06.2022 - 01.2023
Finance - Business Administration
George Brown College