Kajani-Kapri Browne
Los Angeles,CA
Summary
Proven Inventory Specialist and Customer Service Representative with a track record of enhancing inventory accuracy and customer satisfaction at WIS. Skilled in resolving customer issues with empathy, demonstrating exceptional attention to detail and teamwork, driving significant improvements in operational efficiency and client loyalty.
Overview
5
5
years of professional experience
Work History
Inventory Specialist
WIS
Canoga Park, CA
03.2021 - 08.2024
- Counted all physical inventory and generated department audit reports.
- Aided in the implementation of barcode scanning technology, expediting the audit process while increasing accuracy levels significantly.
- Conducted comprehensive physical counts, ensuring accurate representation of stock levels in company records.
- Provided training to new team members on audit procedures, fostering a productive work environment through skill development.
Customer Service Representative
Arise
Atlanta, GA
06.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided customers with thorough explanations of product and service benefits.
Education
Medical Coding Certificate - Medical Office
West Valley Occupational
Woodland Hills, CA03.2017
Diploma -
Granada Hills Charter Highschool
Granada Hills, CA06.2016
Skills
- Attention to detail
- Customer service
- Teamwork and collaboration
- Digital and physical counts
Timeline
Inventory Specialist
WIS
03.2021 - 08.2024
Customer Service Representative
Arise
06.2019 - 08.2020
Medical Coding Certificate - Medical Office
West Valley Occupational
Diploma -
Granada Hills Charter Highschool