Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaju Jones

6824 Newton Conehatta Rd ,MS

Summary

Dynamic professional with extensive experience in customer service and operations, notably at Walmart. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in data management and safety awareness, consistently achieving performance goals while fostering a positive work environment. Committed to delivering exceptional service and maintaining operational integrity.

Overview

6
6
years of professional experience

Work History

Mail Carrier

USPS
07.2024 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Handled mail and packages with care to prevent damage during delivery.

Customer Service Representative

Family Dollar
04.2024 - 07.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Production Worker

Raytheon
05.2022 - 07.2023
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.

TLE Service Writer

Walmart
04.2021 - 05.2022
  • Increased repeat business through exceptional customer service and follow-up communications.
  • Managed work orders, ensuring proper documentation and clear communication between departments.
  • Achieved customer retention goals by quickly resolving complaints or inquiries regarding vehicle repairs or maintenance.
  • Ensured compliance with all safety regulations, maintaining a safe work environment for both employees and customers.
  • Collaborated closely with sales representatives on warranty claims processing, resulting in smoother transactions for customers.

Assistant Manager

Dollar General
08.2019 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

No Degree -

University of Mississippi
University, MS

High School Diploma -

Newton High School
Newton, MS
05-2016

Skills

  • Safety awareness
  • Package handling
  • Goal oriented
  • Customer service
  • Time management
  • Data entry
  • Data management

Timeline

Mail Carrier

USPS
07.2024 - Current

Customer Service Representative

Family Dollar
04.2024 - 07.2024

Production Worker

Raytheon
05.2022 - 07.2023

TLE Service Writer

Walmart
04.2021 - 05.2022

Assistant Manager

Dollar General
08.2019 - 08.2021

No Degree -

University of Mississippi

High School Diploma -

Newton High School

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