Kakeena Brown

Work History

CKC Priority Transport LLC

Greenville, SC

12.2018 - Current

Worked collaboratively with customers and staff at various levels.
Created and enforced policies and procedures for entire logistics team.
Maintained high standards of internal and external customer service.
Reconciled shipment data between multiple systems to maintain alignment.
Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
Negotiated freight in alignment with specifications and needs and monitored compliance with budgets.
Updated customers and interdepartmental employees on critical shipments upon request.
Consistently met company and department objectives within budget and time constraints.
Managed day-to-day shipping and receiving, typically overseeing more than 10,000 packages in 24-hour period.
Created and maintained communication channels while delivering relevant information to major internal customers and stakeholders.

Catherines Plus Size Stores

Greenville, South Carolina

05.2019 - 12.2019

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Used product knowledge to suggest items to match client needs.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Helped customers by answering questions and locating merchandise.
Initiated friendly conversation with customers to determine level of assistance required.
Assessed customer product needs and interests in order to best recommend suitable items.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Created price tags and merchandise signs for new items.

10 Star Fitness

Greenville, SC

05.2018 - 06.2019

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Collected payments, renewed memberships and resolved billing issues.
Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria.
Re-racked weights to maintain neat, organized and clean gym.
Scheduled personal training sessions and maintained and updated appointment calendars.
Resolved customer complaints and made necessary updates to customers' accounts.
Encouraged and motivated members to attend group fitness classes to boost profitability.
Monitored fitness room to direct smooth flow of patrons through exercise circuits.
Monitored reception area to provide consistently safe, hazard-free environment for customers.

Dollar Tree

Plantation, FL

03.2015 - 05.2018

Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Handled scheduling for store shifts to achieve adequate staffing.
Maintained inventory by checking merchandise to determine levels.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
Coordinated with store manager on inventory purchases, updates and replacements.
Recruited and trained new employees while creating and supervising efficient staff teams.
Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Trained and mentored associates to teach daily tasks and procedures.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.