Summary
Overview
Work History
Education
Skills
Timeline
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Kala Lynn

Kansas,KS

Summary

Accomplished Customer Service Manager with a proven track record at Peachy Clean LLC, enhancing customer satisfaction and loyalty through expert complaint resolution and effective team leadership. Skilled in Microsoft Excel and fostering positive client relations, I significantly reduced customer complaints by implementing strategic solutions and fostering a collaborative team environment.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Exclusive Travel Housing and Estates
Kansas
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Manager

Peachy Clean LLC
Kansas
07.2020 - 02.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Customer Service Advocate

Market Link
Kansas
12.2015 - 06.2020
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Diploma -

South High School
Kansas

Skills

Problem-solving abilities

Active Listening

Critical Thinking

Computer Proficiency

Call center experience

Problem Resolution

Customer Relations

Microsoft Excel

Complaint Handling

Complaint resolution

Customer satisfaction measurement

Call Center Operations

Microsoft Outlook

Scheduling

Follow-up skills

Call Management

Paperwork Processing

Appointment Scheduling

Timeline

Customer Service Representative

Exclusive Travel Housing and Estates
04.2023 - Current

Customer Service Manager

Peachy Clean LLC
07.2020 - 02.2023

Customer Service Advocate

Market Link
12.2015 - 06.2020

Diploma -

South High School
Kala Lynn