Kala Ward
Fayetteville,Georgia
Summary
Accomplished professional with over 11 years of expertise in customer service, quality assurance, and leadership, known for fostering collaborative and efficient work environments. Adept at leveraging strong communication and inventory management skills to drive operational success and enhance customer relationships. Committed to innovative strategies that elevate team performance and organizational growth.
Overview
10
10
years of professional experience
Work History
Compliance Specialist
Capstone Media Group
04.2025 - Current
- Inspected incoming and outgoing trucks to verify accuracy of shipments and documentation.
- Ensured proper loading, unloading, and placement of goods according to company standards.
- Checked inventory against bills of lading and reported discrepancies.
- Maintained detailed audit records and supported warehouse inventory control.
General Clerk
Exela Technologies VA
08.2024 - 12.2024
- Executed data entry and document prep with precision, enhancing office efficiency.
- Handled correspondence and reports per VA standards, improving communication clarity.
- Managed mail and filing systems, ensuring timely document flow and record accuracy.
- Supported staff with administrative tasks, maintaining organized workflows.
- Utilized office software for data input and record. updates, boosting operational support.
Manager
Hibbett Sports
07.2023 - 04.2024
- Provides knowledge and guidance to employees and customers in all departments when necessary.
- Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
- Direct staff to ensure each department’s responsibilities and standards are completed.
- Keeps the Store Manager informed about inventory movement and customer trends.
- Assures quality customer service is maintained.
- Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
- Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
Mini Load Picker
Fastenal
04.2022 - 10.2022
- Picking orders and packing product using a small parts automated goods to person system.
- Using a scale for weighing product.
- Operating computer programs, scanners and printers to label products.
Case Packer
Batter Up
09.2021 - 03.2022
- Filled out forms and papers to record product count.
- Stacked cartons and trays on pallets and skids using correct stacking pattern.
- Cleaned warehouse and surrounding areas per 5S standards.
- Completed disinfection work to carry out equipment washes and seasonal cleanings on production equipment.
- Inspected products for defects and packed finished goods improper configuration.
Cabin Agent Lead
Delta Global Service
07.2019 - 11.2020
- Washed, cleaned, and maintained aircraft, equipment, and vehicles exteriors.
- Removed trash, cleaned aircraft interiors, and serviced lavatories.
- Partnered with fellow flight attendants and aircraft crew to run smooth , professional flights.
Cashier
Walmart
11.2015 - 08.2017
- Processed cash register transactions, inputted product costs and gave back change.
- Ordered, stocked, and rotated aisles and departments.
- Assisted customers with locating items, answered questions, and provided directions.
Education
General Studies - undefined
North Clayton High School
College Park, GA05.2013
Skills
- Customer service
- Leadership
- Documentation review
- Computer literacy
- Communication skills
- Management
Timeline
Compliance Specialist
Capstone Media Group
04.2025 - Current
General Clerk
Exela Technologies VA
08.2024 - 12.2024
Manager
Hibbett Sports
07.2023 - 04.2024
Mini Load Picker
Fastenal
04.2022 - 10.2022
Case Packer
Batter Up
09.2021 - 03.2022
Cabin Agent Lead
Delta Global Service
07.2019 - 11.2020
Cashier
Walmart
11.2015 - 08.2017
General Studies - undefined
North Clayton High School
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