Kala'e Higgins
Wailuku
Summary
Dynamic customer service professional with a proven track record at Maui County Federal Credit Union. Skilled in enhancing customer satisfaction through effective communication and attention to detail. Adapt at managing high-volume transactions while thriving under pressure, demonstrating strong teamwork and time management abilities to drive operational success.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Maui County Federal Credit Union
04.2023 - Current
- Supported customers with account inquiries to improve service experience.
- Worked with colleagues to enhance branch processes.
- Handled customer problems efficiently, securing satisfaction and retention with effective communication.
- Provided information on transaction history and service charges.
- Processed high-volume transactions with precision and efficiency.
- Implemented effective cash handling practices to maintain drawer accuracy.
Lead Cashier
Tight Tacos Maui
07.2021 - 02.2022
- Demonstrated success in meeting tight deadlines in a fast-paced setting.
- Collaborated effectively with team members to enhance daily operations.
- Demonstrated initiative and accountability.
- Thrived in high-pressure environments.
- Demonstrated ability to work effectively alone and in group settings.
Seasonal Sales Associate
Victoria's Secret & PINK
11.2018 - 02.2019
- Created a welcoming store atmosphere to improve customer experience.
- Processed POS transactions with precision.
- Facilitated daily operations by maintaining cleanliness and order on sales floor.
Education
H.P Baldwin High School
Wailuku, HI05-2016
Skills
- Customer Service-oriented
- Effective team collaboration
- Clear interpersonal communication
- Effective comprehension abilities
- Professional demeanor
Timeline
Member Service Representative
Maui County Federal Credit Union
04.2023 - Current
Lead Cashier
Tight Tacos Maui
07.2021 - 02.2022
Seasonal Sales Associate
Victoria's Secret & PINK
11.2018 - 02.2019
H.P Baldwin High School
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