KALAND STRONG
NORTH LITTLE ROCK,AR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. With 14 years of customer service, sales experience, and teaching technology. The willingness to grow even further.
Overview
16
16
years of professional experience
Work History
Outside Claims Adjuster
Travelers Insurance
2022.10 - 2024.08
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Documented information gathered in field and uploaded data to company database for efficient processing using Software.
Field Account Manager
At&t
2021.02 - 2022.10
- Worked independently with minimal supervision.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Met existing customers to review current services and expand sales opportunities.
- Presented professional image consistent with company's brand values.
- Completed daily outbound calls, up to 5 per day.
- Traveled to customers to complete sales.
Customer Sales Representative
AT&T
2012.10 - 2021.06
- Building solutions for customers. Meeting or exceeding key sale objectives and I have experience in the M. O.D. (Management On Duty) role
- Brought in more than $3,000 in new sales each Month by leveraging successful sales techniques to build relationships and convert prospects into paying customers
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Responded to customer calls and emails to answer questions about products and services.
- Emphasized product specifications to meet customer needs.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
Save Team/Retention Representative
AT&T Call Center
2010.10 - 2012.09
- Provided basic technical support resolving issues for clients on variety of company products
- Managed project deliverables for customer orders
Call Center/ Customer Service Representative
AT&T
2008.07 - 2010.09
- Customer Service Representative
- Engaged in being a Team Lead
- Managed Escalations
- Entered customer interaction details in Windows, IOS and Androids to track requests, document problems and record solutions offered
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Education
High School Diploma -
Little Rock Central High School
1500 S Park Street, Little Rock AR 7220205.2007
Certificate of Completion - Computer Science
Metropolitan Career VoTech Center
7701 Scott Hamilton Dr Little Rock AR 7220905.2007
Skills
- I am a strong assertive Salesperson who thrives in accepting challenges, being communicative, and creative ways to display products and services
- Critical thinker, with Interpersonal Skills and very ambitious
- Product knowledge
- Upselling and cross-selling
- Product promotions
- Teamwork and Collaboration
- Self-Motivated
Timeline
Outside Claims Adjuster
Travelers Insurance
2022.10 - 2024.08
Field Account Manager
At&t
2021.02 - 2022.10
Customer Sales Representative
AT&T
2012.10 - 2021.06
Save Team/Retention Representative
AT&T Call Center
2010.10 - 2012.09
Call Center/ Customer Service Representative
AT&T
2008.07 - 2010.09
High School Diploma -
Little Rock Central High School
Certificate of Completion - Computer Science
Metropolitan Career VoTech Center