Kalani Gonsalves
Rocklin,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Concierge
Sagora Senior Living
Rocklin, CA
09.2023 - Current
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Fulfillment Team Member
Maui Ku’ia Estate Chocolate
Lahaina, HI
08.2021 - 07.2023
- Assembled customer orders from stock and staged completed orders on shelves.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Compared merchandise invoices to items actually received and counted stock items, recording data for inventory purposes.
- Cross-trained on other departments such as returns processing or customer service roles.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Sales Agent
Boss Frog’s Dive & Surf
Lahaina, HI
06.2018 - 07.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Increased sales and customer satisfaction through personalized servicing.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Explained features and advantages of water sport products to promote sales.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Off-Premises Contact
Maui Tickets for Less
Lahaina, HI
03.2017 - 06.2018
- Greeted prospective buyers and answered their inquires regarding local services, amenities, and attractions.
- Arranged special accommodations for clients to enhance visitor experiences.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Built lasting relationships with clients through effective communication and attentive service.
Education
Lahainaluna High School
05.2014
Skills
- Interdepartmental Communication
- Quality Assurance
- Problem Solving
- Customer Service
Timeline
Concierge
Sagora Senior Living
09.2023 - Current
Fulfillment Team Member
Maui Ku’ia Estate Chocolate
08.2021 - 07.2023
Sales Agent
Boss Frog’s Dive & Surf
06.2018 - 07.2021
Off-Premises Contact
Maui Tickets for Less
03.2017 - 06.2018
Lahainaluna High School