Kalani Reeves
Seattle,US
Summary
Directed process optimization initiatives and strategic planning efforts to enhance project outcomes. Led cross-functional teams to achieve operational efficiency and adapt to shifting business landscapes. Cultivated a collaborative team environment that fostered effective communication and problem-solving. Recognized for leadership capabilities and expertise in coffee knowledge and barista skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Lead
Starbucks
01.2019 - Current
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Held team members accountable during shift by effectively coaching to improve performance.
- Executed cash handling procedures to ensure accurate financial transactions.
- Demonstrated proficiency in typing with high accuracy and speed.
- Developed and implemented strategic plans aimed at increasing sales and driving company success.
TRYER Lab Partner
Starbucks Innovation Lab
09.2023 - 07.2024
- Company Overview: Starbucks Support Center
- Designed and refined operational strategies to enhance efficiency in Starbucks stores.
- Facilitated executive tours and coffee tastings, showcasing product offerings and company culture.
- Led workshops to improve public speaking capabilities among team members. Guided individuals in crafting impactful presentations. Fostered an environment of constructive feedback to enhance delivery skills.
- Led project teams through all phases of development to achieve timely and cost-effective results. Oversaw resource allocation and task assignments to optimize project delivery. Fostered collaboration across departments to enhance project outcomes.
- Leveraged industry knowledge to provide strategic advice on best practices for achieving organizational objectives.
Barista
Siren Retail
01.2017 - 06.2019
- Curated and led immersive coffee and alcohol experiences, fostering memorable interactions for guests.
- MAST Certified
- Assisted customers in selecting beverages and cocktails. Maintained cleanliness and organization of bar area. Supported team members in delivering excellent service to patrons.
- Created Hand Crafted Beverages
- Executed intricate latte art designs to enhance customer experience and satisfaction.
- Fostered meaningful connections with customers to support service excellence.
- Facilitated opening and closing operations by managing cleaning of cafe areas and organizing displays.
Sales Manager
AT&T Wireless
02.2014 - 05.2017
- Led sales team to achieve quarterly targets through strategic planning and execution.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Collaborated with marketing teams to align campaign strategies with sales objectives, driving engagement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
Bachelor of Arts (B.A.) - English
Texas Christian University
Fort Worth, TX06.2014
Skills
Public Speaking
Project Management
Coffee Master
Coffee Roasting
Chef
Management
Typing
Customer Service Proficiency
LANGUAGES
Spanish - Advanced
French - Conversational
Samoan - Intermediate
ASL - Advanced
Certification
- MAST
- Forklift
- Public Speaking
- Food Handlers
Timeline
TRYER Lab Partner
Starbucks Innovation Lab
09.2023 - 07.2024
Operations Lead
Starbucks
01.2019 - Current
Barista
Siren Retail
01.2017 - 06.2019
Sales Manager
AT&T Wireless
02.2014 - 05.2017
Bachelor of Arts (B.A.) - English
Texas Christian University