Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kale Barrett

Champaign,IL

Summary

Dynamic professional with a proven track record in customer service and inventory management at Grifols Biomat USA. Demonstrated ability to enhance customer satisfaction and operational efficiency through effective team support and POS system operations. Highly skilled in multitasking and organization, consistently delivering exceptional service while streamlining processes for improved performance. Aiming to leverage expertise in a challenging role that demands excellence in client interactions and operational effectiveness.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Monical's Pizza
Champaign, IL
02.2024 - Current
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Prepared checks, itemizing total meal costs and taxes.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Stocked service areas with supplies during slow periods.
  • Operated POS terminals to input orders, split bills and calculate totals.

Phlebotomist

Grifols Biomat USA
Champaign, IL
04.2022 - 01.2024
  • Conducted patient interviews and verified medical records to confirm test requisitions.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Assisted in the training and mentoring of new phlebotomy staff.
  • Scheduled appointments and managed patient flow to minimize wait times.
  • Demonstrated proficiency in using a variety of collection techniques and equipment.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Interacted with patients to gather and record data prior to blood draws.
  • Documented patient information into electronic medical records system.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

Lead Sales Associate

Old Navy
Tuscola, IL
09.2019 - 03.2022
  • Greeted and assisted customers to foster positive experiences.
  • Monitored stock levels, identified discrepancies, and reported them to management.
  • Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Maintained neatness and cleanliness throughout the store environment.
  • Performed cashier duties when needed during peak times or shortages in personnel.
  • Identified opportunities for process improvement and recommended changes as needed.
  • Managed cash register operations using POS system and processed sales and returns.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Organized store displays for maximum visibility of products.
  • Identified customer needs by asking questions and advising on best solutions.

Education

Associate's Degree - Nursing

Parkland College
Champaign, IL
05-2025

High School Diploma -

Central High School
Champaign, IL
05-2021

Skills

  • Team member support
  • Order delivery practices
  • Food inspection
  • Timely Table Reconfiguration
  • Inventory management
  • Customer service
  • Point of sale (POS) system operations
  • Guest seating
  • Exceptional customer service
  • Multitasking and organization

Certification

  • BLS certififcation

Accomplishments

  • NHS member
  • Local volunteer

Timeline

Server

Monical's Pizza
02.2024 - Current

Phlebotomist

Grifols Biomat USA
04.2022 - 01.2024

Lead Sales Associate

Old Navy
09.2019 - 03.2022

Associate's Degree - Nursing

Parkland College

High School Diploma -

Central High School

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Kale Barrett