Summary
Overview
Work History
Education
Skills
Timeline
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Kale Hood

Matthews,NC

Summary

Proven track record in enhancing operational efficiency and customer satisfaction across various roles, notably as Assistant Fresh Foods Manager at Harris Teeter. Excelled in vendor relations and signature dish creation, driving cost control measures that significantly reduced waste. Skilled in team leadership and meal preparation, consistently delivering high-quality service and innovative solutions.

Overview

18
18
years of professional experience

Work History

Chef/Deli Customer Service Clerk

Harris Teeter
09.2021 - Current
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Implemented food cost and waste reduction initiatives to save money.

HVAC Technician

Bruce Air Filter
05.2019 - 04.2020
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Loaded a box truck with the equipment needed for the week
  • Drove to multiple states to install air filters

Assistant Fresh Foods Manager

Harris Teeter
02.2016 - 01.2020
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Food Service Worker

Earth Fare Supermarket
08.2012 - 02.2016
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Assistant Manager

Smoothie King
05.2009 - 06.2012
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Barista

Starbucks
09.2008 - 05.2009
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Cart Attendant

Target
06.2006 - 07.2008
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Offered carts to patrons.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Cleared parking lot of litter and foreign debris.

Education

Bachelor of Science - Sterile Processing Technology

Penn Foster College
Scottsdale, AZ
12.2024

Bachelor of Science - Mathematics

University of North Carolina At Charlotte
Charlotte, NC
05.2016

Skills

  • Vendor Relations
  • Performance Management
  • Workforce Management
  • Cost Control
  • Resource Management
  • Scheduling
  • Product Knowledge

Timeline

Chef/Deli Customer Service Clerk

Harris Teeter
09.2021 - Current

HVAC Technician

Bruce Air Filter
05.2019 - 04.2020

Assistant Fresh Foods Manager

Harris Teeter
02.2016 - 01.2020

Food Service Worker

Earth Fare Supermarket
08.2012 - 02.2016

Assistant Manager

Smoothie King
05.2009 - 06.2012

Barista

Starbucks
09.2008 - 05.2009

Cart Attendant

Target
06.2006 - 07.2008

Bachelor of Science - Sterile Processing Technology

Penn Foster College

Bachelor of Science - Mathematics

University of North Carolina At Charlotte

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Kale Hood