Kalea Maruska
Boise,ID
Summary
Dedicated professional with proven experience in customer service and administrative support at Sif Idaho Workers Compensation. Skilled in phone etiquette and PC proficiency, I excel in creating organized and welcoming environments. Demonstrated ability to improve office operations and customer satisfaction, leveraging meticulous attention to detail and strong communication skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Sif Idaho Workers Compensation
Boise, 83702
07.2021 - 10.2024
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Facilitated cross-departmental communication and collaboration.
- Documented calls to ensure better customer service and consistency in our processes.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Assisted with onboarding of new employees by providing orientation information and support.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
Cashier
Parrots 'n' Stuff
Boise, Idaho
01.2017 - 01.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
Education
AA - Business
College of Western Idaho
Nampa, Idaho11-2026
High School Diploma -
Eagle Academy
Boise, Idaho05.2021
Skills
- Phone etiquette
- Administrative support
- Customer/Client relations
- Verbal and written communication
- Meticulous and organized
- PC proficient
Certificates and Training
- Delivering Quality Service, Kaplan, 07/01/22
- CPR and AED Certified - infants and adults. Idaho CPRPlus, 11/01/24
Timeline
Receptionist
Sif Idaho Workers Compensation
07.2021 - 10.2024
Cashier
Parrots 'n' Stuff
01.2017 - 01.2021
AA - Business
College of Western Idaho
High School Diploma -
Eagle Academy
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