Kaleah Daye
Gadsden,AL
Summary
Dynamic professional with extensive experience in customer service and client support. Demonstrated ability to resolve issues efficiently while maintaining high standards of empathy and professionalism. Committed to leveraging strong communication skills to enhance client experiences and drive sales performance.
Overview
5
5
years of professional experience
Work History
Client Experience Specialist
Nordstrom
Seattle, Washington
2024.11 - 2025.12
- Drove sales performance by identifying customer needs and recommending tailored product selections.
- Exceeded individual and team revenue goals through strategic sales initiatives.
- Managed client follow-ups, order fulfillment, and special requests to enhance shopping experiences.
- Maintained visual merchandising standards in alignment with brand presentation guidelines.
- Resolved customer concerns with professionalism, reinforcing brand loyalty and trust.
Customer Service Representative
Maximus
Remote, AL
2022.11 - 2024.09
- Managed high-volume inbound calls assisting customers with questions regarding government programs, eligibility, and application status.
- Provided accurate information while maintaining professionalism and empathy in sensitive situations.
- Documented customer interactions in CRM systems with strong attention to detail and compliance standards.
- Resolved issues efficiently while meeting performance metrics such as call time, quality assurance, and customer satisfaction.
Cashier
Walmart
Oxford, AL
2023.05 - 2023.12
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through regular counts and reconciliations.
- Handled returns and exchanges following company policies and procedures.
Team Member
Panda Express
Gadsden, AL
2022.06 - 2023.04
- Provided exceptional customer service in fast-paced restaurant environment.
- Assisted in food preparation and maintained kitchen cleanliness standards.
- Operated point-of-sale system for accurate order processing.
Customer Service Team Member
Chick-fil-A
Gadsden, AL
2020.09 - 2022.05
- Operated cash register and processed customer transactions efficiently.
- Assisted with food preparation and maintained cleanliness in kitchen areas.
- Collaborated with team members to ensure smooth restaurant operations.
- Followed safety and sanitation guidelines to maintain a safe environment.
Education
Associate of Science - Computer And Information Sciences
Gadsden State Community College
Gadsden, AL05.2027
Some College (No Degree) - Psychology
Jacksonville State University
Jacksonville, Alabama, ALSkills
- Customer service
- Client support
- Visual merchandising
- Account management
- Data entry
- Technical support
Timeline
Client Experience Specialist
Nordstrom
2024.11 - 2025.12
Cashier
Walmart
2023.05 - 2023.12
Customer Service Representative
Maximus
2022.11 - 2024.09
Team Member
Panda Express
2022.06 - 2023.04
Customer Service Team Member
Chick-fil-A
2020.09 - 2022.05
Associate of Science - Computer And Information Sciences
Gadsden State Community College
Some College (No Degree) - Psychology
Jacksonville State University