Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Kaleah Shabazz

Arlington,TX

Summary

Customer Service Associate requires one to be extremely agile in terms of adapting to the consumers wants and needs, having 2+ years of customer service gave me a multitude of experience in pleasing the customer and knowing how to deescalate a situation. Previously being a loquacious person, this position aided the opportunity of forming meaning connections with novel individuals and building company loyalty. Being able to grasp concepts and put them into action in a timely manner is what I am proficient in.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Walgreens
11.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Arts - Marketing

Tarrant County College
Fort Worth, TX
06-2029

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Energetic
  • Open-minded
  • Inquisitive

Interests

- Poetry

- Painting

- Psychology

- Philosophy


Timeline

Customer Service Representative

Walgreens
11.2022 - Current

Associate of Arts - Marketing

Tarrant County College

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Kaleah Shabazz