Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
ProjectManager

Kaleb Burpee

Customer Support Specialist
Dowagiac,MI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer support and service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of post-secondary education
4
4
years of professional experience

Work History

Customer Service Representative

RandstadUSA
Benton Harbor, MI
08.2019 - Current
  • Provided customer support on the Home Depot, Home Delivery, and Outbound Scheduling teams.
  • Worked on a variety of special projects including a project tracking returns picked up and scrapped by third-party logistics and the collective value of the units lost.

Shift Lead Manager

Bell American Group LLC
Dowagiac, MI
03.2018 - 07.2019
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Preformed nightly store inventory and cash audits at the close of business.

Electronics Sales Associate

Walmart
Elkhart, IN
08.2017 - 03.2018
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

Crew Trainer

Mcdonalds Corp.
Cassopolis, MI
07.2016 - 08.2017
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained current knowledge of all team position requirements.
  • Set positive example for team members by providing high-quality, efficient service.

Education

High School Diploma -

Twin Oaks Christian Academy
Cassopolis, MI
08.2008 - 06.2012

Skills

Complaint resolution

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Software

Google Workspace

Microsoft Office Suite

SAP ECC

Interests

Computer Science

Information Technology

Timeline

Customer Service Representative

RandstadUSA
08.2019 - Current

Shift Lead Manager

Bell American Group LLC
03.2018 - 07.2019

Electronics Sales Associate

Walmart
08.2017 - 03.2018

Crew Trainer

Mcdonalds Corp.
07.2016 - 08.2017

High School Diploma -

Twin Oaks Christian Academy
08.2008 - 06.2012

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Kaleb BurpeeCustomer Support Specialist