Kaleb Buss
Waunakee,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Remote Assistant
Soul Transformation
Waunakee, WI
12.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Received inbound calls and emails to facilitate customer service.
- Scheduled and confirmed appointments via telephone communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager
Mcdonalds, PDI FOODS
Poynette, WI
01.2023 - 02.2024
- Provided excellent customer service to resolve customer complaints promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved customer service wait times to mitigate complaints.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Manager
Wendy's
Richland Center, WI
08.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints promptly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
General
Poynette High School
Poynette, WI06-2022
Skills
- Scheduling
- Data Entry
- Inbound and Outbound Calling
- Product Knowledge
- Complaint Resolution
- Payment Processing
Timeline
Manager
Mcdonalds, PDI FOODS
01.2023 - 02.2024
Remote Assistant
Soul Transformation
12.2022 - Current
Manager
Wendy's
08.2022 - 12.2022
General
Poynette High School
Similar Profiles
Ciara RisleyCiara Risley
Animal Foster at Soul 2 Soul Animal RescueAnimal Foster at Soul 2 Soul Animal Rescue
Elyla GonzalesElyla Gonzales
Volunteer at Community Transformation ChurchVolunteer at Community Transformation Church
Arimbi N. YogasaraArimbi N. Yogasara
Partnership and Ecosystem Manager at Digital Transformation Office, Ministry of Health of IndonesiaPartnership and Ecosystem Manager at Digital Transformation Office, Ministry of Health of Indonesia
Carter NiesenCarter Niesen
Assistant Manager at Integrative Sport and PhysiotherapyAssistant Manager at Integrative Sport and Physiotherapy
Jill Barnes WoodwardJill Barnes Woodward
Associate Director of Brand Marketing at Johnson Health Tech Trading, INCAssociate Director of Brand Marketing at Johnson Health Tech Trading, INC