Kaleb Castillo
Fort Worth,TX
Summary
Dynamic operations supervisor with a proven track record at FedEx Ground, enhancing workflow efficiency through strategic process improvements and staff development. Skilled in logistics management and data analytics, I foster a collaborative environment that drives operational excellence and elevates service quality standards. Committed to training and mentoring for continuous improvement.
Overview
5
5
years of professional experience
Work History
Ops Supervisor
FedEx Ground
Arlington, TX
01.2023 - Current
- Supervised 10 to 25 employees daily. Developing a teams that met work place standards and expectations.
- Oversaw daily operations to ensure efficient package processing and delivery timelines.
- Developed and implemented process improvements that enhanced workflow efficiency across teams.
- Trained new employees on safety protocols and operational procedures to maintain compliance.
- Analyzed operational data to inform strategic decisions and improve service quality standards.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Leveraged data analytics tools to identify patterns in operational metrics that informed proactive adjustments to strategy execution plans.
Package Handler Trainer
FedEx Ground
Arlington, TX
09.2022 - 01.2023
- Trained groups of 5 to 10 package handlers weekly.
- Facilitated hands-on training sessions to enhance team efficiency and productivity.
- Monitored performance metrics to identify areas for improvement in handling processes.
- Developed training materials to streamline onboarding process for new hires.
- Conducted assessments to evaluate trainees' understanding of safety and operational guidelines.
- Provided ongoing support and mentoring to ensure adherence to company standards.
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
Package Handler
FedEx Ground
Arlington, TX
08.2021 - 09.2022
- Sorted and scanned packages for accurate delivery processing always scoring a 90% or above accuracy on scans.
- Operated conveyor systems to facilitate efficient package movement
- Collaborated with team members to maintain workflow efficiency
- Inspected packages for damage and verified contents against shipping documents
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
High School Diploma -
Uplift Summit
Arlington, TXSkills
- Standard operating procedures
- Operational excellence
- Scheduling management
- Software knowledge
- Staff development
- Logistics management
- Customer service
Timeline
Ops Supervisor
FedEx Ground
01.2023 - Current
Package Handler Trainer
FedEx Ground
09.2022 - 01.2023
Package Handler
FedEx Ground
08.2021 - 09.2022
High School Diploma -
Uplift Summit