Kaleb Flores
Diabetes Therapy Specialist
San Antonio
Summary
Sales Associate with a strong background in customer engagement, objection handling, and consultative selling within the healthcare industry. Former Diabetes Therapy Specialist at Medtronic selling durable medical equipment with experience using Salesforce and AIDX to manage customer relationships, educate clients, and drive product adoption. Known for clear communication, problem-solving, and delivering solutions.
Overview
5
5
years of professional experience
Work History
Diabetes Therapy Specialist
Medtronic
12.2023 - Current
- Educated patients and healthcare professionals on diabetes therapy products, features, and benefits
- Built rapport with customers by identifying needs and addressing concerns through effective objection handling
- Met or exceeded 100% of quarterly sales quotas by for the first four consecutive quarters of the fiscal year
- Utilized Salesforce and AIDX to track interactions, manage accounts, and document outcomes
- Supported sales initiatives by reinforcing product value and encouraging adoption
- Collaborated with multiple teams to ensure seamless customer experience
Sales Associate
ASICS
08.2021 - 09.2022
- Delivered personalized customer service by assessing fitness and wellness goals and recommending appropriate products
- Educated customers on product benefits, and proper usage to support informed purchasing decisions
- Utilized objection handling techniques to address concerns and increase customer confidence in products
- Consistently promoted addition items and loyalty programs to drive sales and repeat business
- Processed sales transactions accurately using POS systems while maintaining store organization and cleanliness
Education
Bachelor of Science - Biology
Texas State
San Marcos, TX08-2023
Skills
Objection handling
Product Knowledge & Education
Relationship Building
Customer Service & Customer Engagement
AIDX
Salesforce
Time Management
Customer Retention
Pipeline Management
Adaptability
Timeline
Diabetes Therapy Specialist
Medtronic
12.2023 - Current
Sales Associate
ASICS
08.2021 - 09.2022
Bachelor of Science - Biology
Texas State