Kaleb French
Key Hourly Manager
Omaha,NE
Summary
Dynamic leader with proven expertise in staff development and conflict resolution honed at Texas Roadhouse. Excelled in enhancing team morale and driving sales through innovative training methods. Skilled in guest relations and sales techniques, consistently delivering exceptional customer service and fostering a positive work environment. Achieved notable improvements in service quality and team performance. Motivational leader and organizational problem-solver, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hourly Manager/ FOH Training Coordinator
Texas Roadhouse
Omaha, NE
07.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented strategies to increase sales and improve service quality.
- Lead teams to give Legendary service and promoted a positive attitude throughout the shift.
Training Coordinator/ Host and Togo Team Member
Famous Dave's Bar-B-Que
Sioux City, Iowa
10.2020 - 08.2021
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Spoke with guests to drive satisfaction with food and service.
- Assigned guests to suitable tables according to server rotation.
- Answered telephone to provide dining information and take reservations.
- Processed payments from customers using cash registers or POS systems.
- Assisted in setting up online learning platforms used for virtual classroom environments.
- Assisted in designing, developing, and implementing new training methods and techniques.
Customer Service Representative
Four Season Gym
Sioux City, IA
12.2018 - 03.2020
- Collected deposits or payments and arranged for billing.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
High School Diploma -
West High School
Sioux City, IA05-2021
Skills
- Staff development
- Conflict resolution
- Staff training and development
- Sales techniques
- Team leadership
- Goal setting
- Shift scheduling
- Guest Realtions
Certification
- Completed Pride Certification with Texas Roadhouse.
- Serv Safe Certified
Timeline
Hourly Manager/ FOH Training Coordinator
Texas Roadhouse
07.2022 - Current
Training Coordinator/ Host and Togo Team Member
Famous Dave's Bar-B-Que
10.2020 - 08.2021
Customer Service Representative
Four Season Gym
12.2018 - 03.2020
High School Diploma -
West High School
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