Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Kaleb Gonzalez

Oklahoma City,OK

Summary

Dynamic customer service professional with a strong work ethic, experienced at Chicken N Pickle. Proven ability to resolve issues and enhance service quality through effective communication and problem resolution. Skilled in cash handling and POS operation, consistently fostering customer relationships that drive repeat business.Have also learned how to effectively and professionally adhere to customers needs when needed.

Overview

3
3
years of professional experience

Work History

Server

Chicken N Pickle
Oklahoma City, Oklahoma
05.2024 - Current
  • Provided excellent customer service by greeting and seating guests promptly.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared checks, itemizing total meal costs and taxes.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Handled cash transactions and processed payments at the end of meals.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • answered questions, and recommended specials to increase profits.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Customer Service Representative

Air Conditioning Solutions
Oklahoma City, Oklahoma
06.2022 - 08.2023
  • Assisted customers with inquiries and resolved issues promptly.
  • Provided product information and recommendations to customers effectively.
  • Handled customer complaints with professionalism and empathy.
  • Conducted follow-ups to ensure customer satisfaction consistently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

High School Diploma -

Southern Nazarene University
Bethany, OK
05-2027

Skills

  • Customer service
  • Effective communication
  • Problem resolution
  • Time management
  • Team collaboration
  • Cash handling
  • POS operation
  • Strong work ethic

Accomplishments

  • I was given honor roll multiple times throughout my highschool years.

Affiliations

I enjoy time to time playing soccer with my friends and i also indulge in working on my car and playing video games.

Timeline

Server

Chicken N Pickle
05.2024 - Current

Customer Service Representative

Air Conditioning Solutions
06.2022 - 08.2023

High School Diploma -

Southern Nazarene University

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