Tera Savage
Queen City,TX
Summary
Accomplished office management and operations professional with extensive experience leading teams, managing financial and administrative operations, and improving business processes across property management, nonprofit, logistics, and healthcare settings. Proven ability to oversee daily office operations, payroll, accounting, budgeting, scheduling, and customer service while building strong relationships with clients, patients, vendors, and staff. Recognized for strong leadership, organizational skills, and a hands-on approach to solving problems, improving efficiency, and creating positive experiences for both employees and those served by the organization.
Overview
20
20
years of professional experience
Work History
Accounting Specialist
Narrow Path Property Management
Atlanta , TX
11.2024 - Current
- Manage daily office operations for a multi-property management company, ensuring efficient workflow and exceptional customer service.
- Oversee accounts payable, accounts receivable, bank reconciliations, payroll, budgeting, and monthly financial reporting using QuickBooks Online.
- Coordinate communication between property owners, tenants, vendors, contractors, and maintenance staff to ensure timely resolution of issues.
- Process tenant payments, vendor invoices, owner distributions, and financial transactions while maintaining accurate accounting records.
- Prepare monthly, quarterly, and annual financial reconciliations and assist with financial statement preparation.
- Review contracts, invoices, leases, and financial documents for accuracy and compliance with company policies.
- Schedule maintenance, inspections, vendors, and property showings while coordinating office calendars and daily activities.
- Resolve customer concerns professionally while balancing company policies and maintaining positive client relationships.
- Maintain confidential financial, tenant, and owner records with a high level of accuracy and attention to detail.
- Identify and implement process improvements that increase efficiency and improve office operations.
- Collaborate with management to support budgeting, cash flow management, compliance, and organizational goals.
- Utilize QuickBooks Online, Buildium, Microsoft Excel, Outlook, and other office software to manage accounting, reporting, scheduling, and communications.
Program Coordinator
Handson Texarkana
Texarkana, TX
04.2022 - 11.2024
- Coordinated daily operations for multiple community and nonprofit programs, ensuring efficient program delivery and compliance with organizational policies.
- Managed program budgets, invoices, expense reports, financial records, and reconciliations using QuickBooks.
- Assisted with payroll, accounts payable, accounts receivable, financial reporting, and preparation of board reports.
- Scheduled meetings, coordinated events, and collaborated with community partners, volunteers, and local organizations.
- Maintained accurate program records, contracts, and confidential documentation.
- Developed reports, newsletters, flyers, and other communications to promote programs and engage the community.
- Assisted leadership with program planning, process improvements, grant reporting, and evaluation of program outcomes.
- Coordinated multiple projects simultaneously while meeting deadlines and maintaining exceptional organizational standards.
- Served as a liaison between staff, community partners, volunteers, vendors, and stakeholders to support organizational goals.
- Resolved administrative and operational issues while providing outstanding customer service to clients and community members.
Business Assistant
Heartland Dental
Durant, OK
05.2021 - 11.2021
- Managed front office operations in a fast-paced dental practice, providing exceptional customer service to patients and families.
- Scheduled patient appointments, maintained provider calendars, and coordinated daily office workflow.
- Verified insurance information, prepared insurance claim documentation, and maintained accurate patient records.
- Collected patient payments, explained payment options, and coordinated payment arrangements.
- Registered new patients and updated demographic, insurance, and medical information while ensuring accuracy and confidentiality.
- Prepared and maintained confidential patient records in compliance with HIPAA regulations.
- Assisted with patient intake, health histories, and collection of vital signs.
- Communicated with patients, providers, and other healthcare offices to coordinate care and obtain medical information.
- Answered high-volume phone calls, responded to patient inquiries, and provided compassionate customer service.
- Managed incoming mail, faxes, and office correspondence while supporting daily administrative operations.
- Educated patients on treatment plans and post-procedure care as directed by the clinical team.
Vice President of Operations
Stat Overnight Delivery
Richardson, TX
09.2017 - 05.2021
- Directed daily operations for a multi-location pharmaceutical delivery company serving 11 locations.
- Provided leadership and operational oversight for more than 200 employees, including 19 direct reports consisting of managers and supervisors.
- Recruited, hired, onboarded, trained, coached, and evaluated employees to build high-performing teams.
- Managed accounts payable, accounts receivable, payroll, budgeting, bookkeeping, cash flow, and financial reporting.
- Developed and implemented company policies, operational procedures, and workflow improvements that increased efficiency and accountability.
- Coordinated operations across multiple locations to ensure consistent service, regulatory compliance, and exceptional customer service.
- Prepared financial reports, budgets, and operational analyses to support executive decision-making.
- Collaborated with executive leadership to improve profitability, streamline operations, and support company growth.
- Oversaw scheduling, resource allocation, and daily operations while resolving complex employee, customer, and operational issues.
- Built and maintained strong relationships with clients, vendors, healthcare partners, and community stakeholders.
Owner/Licensed Cosmetologist
Independent Salon
Kingston, OK
02.2015 - 12.2017
- Owned and managed all aspects of daily salon operations, including client services, scheduling, financial management, and business administration.
- Managed bookkeeping, accounts payable, accounts receivable, payroll, budgeting, inventory, and financial records.
- Scheduled appointments, maintained client records, processed payments, and provided exceptional customer service.
- Recruited, trained, and mentored new staff while establishing operational procedures and service standards.
- Developed marketing strategies and promoted products and services to grow and retain a loyal client base.
- Ordered supplies, managed inventory, and maintained vendor relationships.
- Ensured compliance with state cosmetology regulations and maintained a clean, safe, and professional environment.
- Consulted with clients to develop individualized service plans and build long-term relationships through personalized care.
- Utilized strong organizational, communication, and time management skills to balance client care with business operations.
Owner/Independent Contractor
FedEx Ground
Sherman, TX
02.2006 - 08.2015
- Owned and managed all aspects of a transportation business, including daily operations, financial management, customer service, and regulatory compliance.
- Developed business strategies to improve efficiency, profitability, and long-term growth.
- Managed budgeting, bookkeeping, accounts payable, accounts receivable, payroll, and financial reporting.
- Recruited, trained, and supervised employees while establishing performance expectations and operational procedures.
- Built and maintained strong relationships with customers, vendors, and business partners through responsive and professional communication.
- Oversaw vehicle maintenance, licensing, insurance, and DOT compliance to ensure safe and efficient operations.
- Planned delivery schedules, optimized routes, and coordinated logistics to ensure on-time service.
- Maintained accurate operational, financial, and compliance records.
- Resolved customer concerns quickly while maintaining a high level of customer satisfaction.
- Participated in business planning, budgeting, and growth initiatives to support company success.
Education
Cosmetology - Cosmetology Education
Paul Mitchell The School
Ardmore, OK03-2015
Skills
- Office administration
- Operations oversight
- Leadership and team development
- Customer and patient relations
- Payroll administration
- Accounts payable and accounts receivable
- Budget and expense management
- Recruiting and hiring
- Schedule coordination
- Process improvement
- Performance improvement
- Vendor coordination
- Microsoft office (Excel, Word, Outlook)
- QuickBooks
- Organizational leadership
- Confidential records management
Timeline
Accounting Specialist
Narrow Path Property Management
11.2024 - Current
Program Coordinator
Handson Texarkana
04.2022 - 11.2024
Business Assistant
Heartland Dental
05.2021 - 11.2021
Vice President of Operations
Stat Overnight Delivery
09.2017 - 05.2021
Owner/Licensed Cosmetologist
Independent Salon
02.2015 - 12.2017
Owner/Independent Contractor
FedEx Ground
02.2006 - 08.2015
Cosmetology - Cosmetology Education
Paul Mitchell The School