Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KALEB Johnson

Greenfield

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Equiniti
06.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Assisted high-value clientele in a prompt, effective manner, paying close attention to their specific needs/wants.

Floor Supervisor

McDonald's
10.2021 - 05.2022
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
  • Closely followed protocols for emergency situations, maintaining calmness and efficiency, especially during rushes
  • Maintained leadership throughout shifts by delegating tasks to crew
  • Increased advocation and morale in crew members
  • Developed personal growth opportunities between crew members and managers
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Crew Member

McDonald's
11.2018 - 10.2021
  • Prepared and cooked food orders for customers
  • Maintained high levels of productivity by efficiently cleaning and washing cooking equipment
  • Sanitized hands and surfaces before preparing foods
  • Processed payments and counted change to complete transactions

Education

High School Diploma -

Whitnall High School
Hales Corners, WI
06.2020

Skills

  • Guest Services
  • Food Preparation and Safety
  • Food Safety
  • Teamwork
  • Creative Problem Solving
  • Verbal and Written Communication
  • Friendly and Helpful
  • Customer Engagement
  • Cash Handling
  • Adaptable

Certification

Servsafe Food Certification - 9/2021

Timeline

Customer Service Representative

Equiniti
06.2022 - Current

Floor Supervisor

McDonald's
10.2021 - 05.2022

Crew Member

McDonald's
11.2018 - 10.2021

High School Diploma -

Whitnall High School
KALEB Johnson