Kaleb Kimberling
Red Oak
Summary
#readytowork Authorized to work in the US for any employer
Experienced with writing detailed and accurate service reports, ensuring customer transparency and trust. Utilizes strong communication skills to effectively liaise between customers and technicians, enhancing service outcomes. Track record of managing service schedules efficiently, ensuring timely maintenance and repair operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Writer/rental coordinator
Gajeske inc
Grand Prairie, TX
08.2023 - Current
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed service documentation and customer inquiries to ensure accurate record-keeping.
- Coordinated with technicians to schedule repairs and maintenance efficiently.
- Assisted customers in understanding service options, enhancing overall satisfaction.
- Developed and implemented quality control measures for service accuracy and consistency.
- Led initiatives to improve customer communication strategies, boosting retention rates.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for the parts department.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
Manager
Discount tire
Mansfield, TX
09.2016 - 08.2023
- Trained and mentored team members on safety protocols and customer service standards.
- Collaborated with cross-functional teams to enhance overall customer experience and satisfaction rates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Mechanic
KLK mobile service
Waxahachie, TX
06.2008 - 09.2016
- Diagnosed mechanical issues using advanced diagnostic tools and techniques.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Repaired and maintained a wide range of vehicles, ensuring optimal performance and safety standards.
- Led troubleshooting efforts for complex mechanical problems, enhancing service efficiency and customer satisfaction.
- Conducted thorough inspections to identify potential issues before they escalated into major repairs.
- Collaborated with clients to understand their needs and provided tailored solutions for vehicle maintenance.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
High school diploma -
Red Oak High School
Red Oak, TX06-2008
Skills
- Attention to detail
- Manufacturing company experience
- Microsoft Excel
- Outdoor work
- Problem-solving
- Heavy lifting
- P21 computer software
- Microsoft Outlook
- Customer complaint resolution
- Equipment calibration
- Phone etiquette
- Writing skills
- Microsoft Word
- Sales
- Data Entry
- Organizational skills
- PDCA
- Process capability analysis
- Microsoft Office
- Communication Skills
- Stocking
- Sales Management
- Computer skills
- Productivity software
- Customer support
- GMP
- Visual inspection for quality control
- Dealership experience
- Customer service expertise
- Sales transactions
- Schedule coordination
- Order preparation
- Invoice verification
- Record preparation
- Strong organization
- Appointment scheduling
- Maintaining status reports
- Work order processing
- Invoice filing
- Customer needs assessments
- Product knowledge
- Teamwork
- Problem-solving skills
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Driver's License
Languages
English
Timeline
Service Writer/rental coordinator
Gajeske inc
08.2023 - Current
Manager
Discount tire
09.2016 - 08.2023
Mechanic
KLK mobile service
06.2008 - 09.2016
High school diploma -
Red Oak High School