Kaleb Lang

Dassel,MN

Summary

Proficient in customer service and problem-solving, I significantly enhanced client loyalty and team efficiency at Chartered Rentals. Through professional conflict resolution and active listening, I instigated initiatives that resolved complaints, creating repeat customers. My assisting in new hires boosted team development, embodying critical thinking and client relations excellence.

Overview

year of professional experience

Work History

Customer Service Representative

Chartered Rentals

06.2023 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Collaborated with team members to develop best practices for consistent customer service delivery.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

University of Wisconsin, Madison

Madison, WI

09.2024 - 5 2028

High School Diploma -

Dassel Cokato Highschool

Cokato, MN

06.2024

Skills

Customer Service
Problem-solving abilities
Active Listening

Critical Thinking
Conflict Resolution
Complaint Handling

Timeline