Kaleb Leger
Beaumont
Summary
Experienced and reliable customer service specialist with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Cencora
Conshohocken
06.2022 - Current
- Coordinated patient appointments and managed scheduling for multiple providers.
- Facilitated communication between patients and healthcare providers to ensure clarity.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare teams to streamline patient care processes effectively.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Customer Care Agent
Alorica
11.2020 - 12.2022
- Handling inbound and outbound phone communications with Members, Physicians and Pharmacies
- Responding to customer requests, data entry, record maintenance, and other clerical duties
- Maintain professional customer-oriented service levels in both verbal and written communications.
Healthcare Customer Care
Continuum Solutions
08.2018 - 10.2020
- Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged
- Empathize and resolve concerns to simplify the customer's healthcare experience
- Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for.
Education
High School Diploma -
Beaumont United High School
Beaumont, TexasSkills
- Data entry accuracy
- Call handling efficiency
- Active listening
- Problem solving
- Customer engagement
- Patient records management
- Patient registration
Middle Initial
D.
Timeline
Patient Care Coordinator
Cencora
06.2022 - Current
Customer Care Agent
Alorica
11.2020 - 12.2022
Healthcare Customer Care
Continuum Solutions
08.2018 - 10.2020
High School Diploma -
Beaumont United High School