Kaleb Martinez
McAllen,TX
Summary
Experienced worker when it comes to taking phone calls and assisting customers who need help; was a prior banking consultant for the bank called USAA. I learned how to take calls and utilized resources such as Knowledge Central, Portal, and more. I am adaptable and adhere to the hours necessary for the job. Very familiar with the atmosphere of dealing with upset customers and how to de-escalate the situation and show empathy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
McAllen, TX
08.2023 - 02.2024
- Collected deposits or payments and arranged for billing.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Explained banking procedures and regulations to customers accurately.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Attended regular training sessions on updates and changes within the industry or organization.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Electrical Apprentice
Zachary Construction
Port Arthur, TX
08.2022 - 12.2023
- Used power construction equipment, measuring devices and testing equipment to complete electrical installations.
- Demonstrated strong foundation of safety knowledge and implemented industry best practices.
- Identified problems with circuits or equipment using testing devices such as multimeters or oscilloscopes.
- Performed troubleshooting and diagnosis on malfunctioning systems or components.
- Worked with a variety of materials including PVC conduits, copper wiring, aluminum wiring and MC cables.
- Dismantled electrical components using hand tools to disconnect and restore wiring connections.
- Ran cable trays for power distribution from main panels to branch circuits.
- Addressed customer needs, responding to specific requests.
Education
High School Diploma -
Mcallen High School
Mcallen, TX05-2022
Skills
- Account Updating
- Call Management
- Data Collection
- Information Security
- Product Knowledge
- Inbound and Outbound Calling
- Complaint Resolution
- Customer Relations
- Problem-Solving Abilities
- De-Escalation Techniques
- Call Center Operations
Affiliations
- Christian
- Working Out
- I Serve In The Church
Accomplishments
- Black Belt In Martial Arts
Timeline
Customer Service Representative
Teleperformance USA
08.2023 - 02.2024
Electrical Apprentice
Zachary Construction
08.2022 - 12.2023
High School Diploma -
Mcallen High School
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