Kaleb Richmond
Port Angeles,WA
Summary
Driven Assistant Manager at AMPM Arco and Manager at WTC Ventures (Wendys), I excel in customer relations and staff supervision, enhancing customer satisfaction and team performance. Skilled in money handling and CRM, I've significantly improved service delivery and resolved conflicts, fostering a productive work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
AMPM Arco
07.2024 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
WTC Ventures (Wendys)
08.2019 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Port Angeles High School
Port Angeles, WA06.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Customer Relationship Management (CRM)
Timeline
Assistant Manager
AMPM Arco
07.2024 - Current
Manager
WTC Ventures (Wendys)
08.2019 - 10.2023
High School Diploma -
Port Angeles High School
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