Kaledan Konig
Mont Vernon,NH
Summary
Adept at managing high-stress situations and resolving customer disputes, I consistently exceeded performance metrics at Lowes Home Improvement. My problem-solving abilities and active listening skills have enhanced customer loyalty and satisfaction. Skilled in critical thinking and customer service, I effectively mentored new hires and improved user experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Amherst, NH
06.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Floor Associate
HomeGoods
Nashua, NH
09.2017 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
Education
Associates - Graphic Design
Southern New Hampshire University
Manchester, NH05.2024
Highschool Diploma -
Souhegan High School
Amherst06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Lowes Home Improvment
06.2022 - 04.2024
Sales Floor Associate
HomeGoods
09.2017 - 06.2019
Associates - Graphic Design
Southern New Hampshire University
Highschool Diploma -
Souhegan High School