Kalee Wilson
Cleveland,OH
Summary
Dynamic Front Desk Manager and Recruiter at Metropolitan at the 9, skilled in enhancing customer service and streamlining operations. Proven leadership in training and mentoring staff, fostering a collaborative environment. Expert in check-in procedures and conflict management, ensuring exceptional guest experiences and efficient front desk operations.
Overview
2
2
years of professional experience
Work History
Front Desk Manager / Recruiter
Metropolitan at the 9
10.2023 - 05.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed front desk maintenance of client records and lab data.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Education
High School Diploma -
John F Kennedy
Cleveland, OH06.2025
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Conflict management
- Leadership qualities
- Reception expertise
- Listening skills
- Time management
- Daily reporting
- Front desk supplies management
- Shift scheduling
- Training and mentoring
- Staff management
- File management
- Coaching and mentoring
Timeline
Front Desk Manager / Recruiter
Metropolitan at the 9
10.2023 - 05.2025
High School Diploma -
John F Kennedy
Similar Profiles
Carrie CorriganCarrie Corrigan
Director of Sales at Metropolitan at the 9Director of Sales at Metropolitan at the 9
Vishvas ChandraVishvas Chandra
Post Production Sound Editor at Big 9 by 9 Wings StudioPost Production Sound Editor at Big 9 by 9 Wings Studio
Purandhar GaddamPurandhar Gaddam
Sales & Business Consultant at 9 & 9 DigisoftSales & Business Consultant at 9 & 9 Digisoft
Noah FinleyNoah Finley
Tech at Discount TireTech at Discount Tire
William RantaWilliam Ranta
General Manager at Forest City ShuffleboardGeneral Manager at Forest City Shuffleboard