Kaleena Roche

• Providing casino guest with excellent beverage service and great customer service •Taking orders, delivering drinks in a timely manner, offering advice, and guaranteeing client happiness.

• Maintaining cleanliness.

• Knowledge of mixology of many drinks.

• Ability to handle cash and POS systems.

• Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.

• Adept at preparing and serving a wide range of cocktails, managing bar operations, and providing excellent customer service in a high-volume environment. Proven ability to build rapport with customers, handle cash transactions, and maintain a clean and organized bar area

• Multitasking multiple jobs in a timely manner

• Menu memorization and order upscale

• Using POS to put in To go/Dine in orders

• Having to take care of tables when needed while taking care of bar

• Food running expertise

• Evaluate Customer Returns

• Processing Returns

• Evaluating Product Condition

• Determining Re-sellability

• Responsible for accurately documenting all returns and ensuring that inventory records are kept up-to-date

Providing excellent customer service while managing a smooth and productive team

• Counting shift drawers, maintaining adequate count and dropping deposits in safe

• Creating crew shift schedules, maintaining labor, and ensuring accurate punch in's/out's

• Maintains fast drive thru times

• Ensuring guest satisfaction

• Maintaining cleanliness, and resolving and de-escalating customer issues