Kaleigh Allen Dawson
LaserAway
Register,GA
17
years of professional experience
Achieved high levels of customer satisfaction through effective coaching of employees and promoting exceptional service.,Streamlined inventory organization and employee relations to enhance operational efficiency.,Navigated store regulations expertly to maintain a productive retail environment.
Work History
Remote Treatment Specialist
1 Year 11 Months- Collaborated with medical staff to optimize treatment protocols and enhance patient outcomes.
- Educated clients on post-treatment care, ensuring understanding of procedures and expectations.
- Managed patient records using electronic health systems for accurate documentation and compliance.
- Analyzed patient feedback to identify areas for service improvement and implement changes accordingly.
- Delivered excellent patient care through comprehensive treatment plans and follow-up consultations.
- Trained new team members on operational standards and best practices for patient interaction.
Practice Manager
3 Months- -Analyse sales data with QuickBooks, Vagaro and Gusto. Balance the profit and loss margin to compose budget that cut cost by 15%
- -Recruit, hire and train all office staff and medical nurses. Ensure daily goals are being executed effectively
- -Outsourcing in the community, attending local training conference meetings held by the chamber of Commerce and Local business Burrough
Training Clinic Manager
2 Years 7 Months- -Develop new Clinic Managers into top performers by elevated coaching, providing direct in the moment feedback
- -Exceeding Sales goals and KPI’s Month over month through proactively seeking client's reviews and referrals
- -Exceeded annual sales forecast by $650,000 in first year as Clinic Manager
- -Foster a culture with world class customer experience.
- -Mentor and manage a team with highly rated skill, to help elevate them onto the next level-up with job promotions
- -Promote and recommend treatment packages
- -educate clients on laser hair removal
Store Manager
8 Years- -Manage a store operationally through successful revenue planning, scheduling, delegation, and vendor relationships
- -Plan and review venue reports and other performance data to measure productivity, conversion, and profitability
- -Coach, develop and leverage talents to provide exceptional customer service/selling skills and drive financial results: leading by example
- -within the first month of SM role, I generated 3% (2,000) by creating a home-grown event
Education
Associate of Science
Skills
Led implementation of software solutions including Salesforce
Gusto
Vagaro
Paycom
Microsoft Word
and Excel to streamline operations.
Oversaw customer relationship management efforts to strengthen client engagement.
Directed consultations aimed at identifying and resolving customer challenges.
Managed objection handling processes to improve sales outcomes.]
Achieved enhanced operational efficiency through effective use of software platforms like Salesforce
Gusto
Vagaro
Paycom
Microsoft Word
and Excel.
Cultivated strong customer relationships by implementing targeted management strategies.
Delivered insightful consultations that provided clients with tailored solutions.
Resolved objections effectively
leading to increased customer retention and satisfaction.
Timeline
Remote Treatment Specialist
LaserAway
08.2024 - CurrentRead More
Practice Manager
KK Aesthetic Dermatology
10.2023 - 01.2024Read More
Training Clinic Manager
Milan Laser
03.2021 - 10.2023Read More
Store Manager
MAC Cosmetics. ELC
01.2010 - 01.2018Read More
University Of Florida
Associate of Science
Read More