Kaleigh Benfield
Cleveland,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Child Service Professional
ESS
08.2023 - Current
- Implemented evidence-based practices in daily work routines to ensure optimal outcomes for children under care.
- Increased children''s self-esteem and confidence levels through recognition of accomplishments, praise, and encouragement.
- Maintained accurate records of children''s progress, challenges, and achievements for ongoing evaluation purposes.
- Enhanced children''s social skills through group activities, role-playing exercises, and team-building efforts.
- Assisted children in developing essential life skills through daily routines, self-care activities, and structured learning opportunities.
Customer Service Representative
Cutting Edge Stoneworks
04.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Teller
State Employees Credit Union
01.2022 - 02.2023
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Office Manager / Cleaner
Top Knotch Cleaning Service
02.2021 - 02.2023
- Maintained computer and physical filing systems.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Established team priorities, maintained schedules and monitored performance.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
Associate of Science - Ultra Sound Technician
Catawba Valley Community College
Hickory, NCHigh School Graduate -
South Iredell High School
Troutman, NC06.2020
Skills
- Marketing
- Project Management
- Social Media
- Child development expertise
- Family services
- Client Needs Assessment
- Billing and Invoicing
- Scheduling and calendar management
- File Organization
- Database entry
- Document Scanning
- Confidentiality handling
- Telephone reception
- Word Processing
- Payroll
- Reception Management
- Database Administration
- Spreadsheet development
References
- Sarah Sutton, 704-924-0618
- Marie Vollrath, 704-682-3439
- Patty Weber, 704-682-6898
Certification
CPR Certified
Timeline
Child Service Professional
ESS
08.2023 - Current
Customer Service Representative
Cutting Edge Stoneworks
04.2023 - 08.2023
Teller
State Employees Credit Union
01.2022 - 02.2023
Office Manager / Cleaner
Top Knotch Cleaning Service
02.2021 - 02.2023
Associate of Science - Ultra Sound Technician
Catawba Valley Community College
High School Graduate -
South Iredell High School
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