Kaleigh Blackmon
Canton,GA
Summary
Enthusiastic and reliable Lead Server with a passion for delivering exceptional customer service and fostering lasting relationships to drive repeat business. Thrives in fast-paced environments while maintaining a positive attitude. Committed to providing top-notch service to patrons of your establishment.
Overview
6
6
years of professional experience
Work History
Lead Server
SIDELINES GRILLE & SPORTS BAR
08.2021 - 05.2024
- Mentored new servers to provide feedback and coaching in areas requiring improvement to promote best practices of hospitality.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Oversaw nightly closing duties such as: breakdown of stations, night shift cleaning, EOD reports, till counts.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Server
WILLIAMSON BROS BBQ
01.2019 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
WOO'S BAR N GRILL
04.2020 - 01.2021
- Ensured customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining safe atmosphere for all guests.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
Hostess
MELLOW MUSHROOM
05.2018 - 11.2019
- Greet guests upon arrival and provide a friendly and warm presence throughout dining experience.
- Assist dining staff with replenishing beverages, setting and clearing tables.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating seating plans simultaneously.
Education
BBA - In pursuit of Law Degree
Kennesaw State University
Kennesaw, GA01.2024
Skills
- Energetic & Patient Customer Service
- Positive and Friendly Attitude
- Attention to Detail
- Employee Training and Development
- Teamwork and Collaboration
- Customer Relationship Building
- Conflict and Complaint Resolution
- Time Management
- Multi-Tasking
- Problem-Solving
- Operational Efficiency
- High-Volume Dining
- Customer Service
- Special Event Coordination
COMMUNITY SERVICE
Canton Baseball | Ladies Auxiliary & Challenger Baseball Program 2014 - 2020
Assist chairman with park functions such as fundraisers, player uniform sorting & distribution, concession stand operations, and any other tasks as requested. Challenger Baseball is a group of special needs children that meet once a week to play baseball. We play music and announce names to create the most fun environment for players and families.
Atlanta Dream Center | Adopt-A-Block 2016 - 2018
Provide love, worship, and spiritual guidance to children in at-risk neighborhoods in the city of Atlanta. Coordinate activities and crafts. Organization met year-round, every Saturday.
Timeline
Lead Server
SIDELINES GRILLE & SPORTS BAR
08.2021 - 05.2024
Bartender
WOO'S BAR N GRILL
04.2020 - 01.2021
Server
WILLIAMSON BROS BBQ
01.2019 - 08.2020
Hostess
MELLOW MUSHROOM
05.2018 - 11.2019
BBA - In pursuit of Law Degree
Kennesaw State University
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