Ronnie Loy
Downey,California
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Server
Top Golf
Montebello, CA
08.2024 - Current
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
Hospitality Manager
Buffalo Wild Wings
Cerritos, CA
04.2023 - 02.2025
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
Shift Manager
Buffalo Wild Wings
Cerritos, CA
01.2021 - 04.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
High School Diploma - undefined
Lakewood High School
Lakewood, CA2011
Skills
- High energy
- Customer service
- Problem-solving
- Training and development
- Multitasking
- Staff training/development
- Outgoing and energetic
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Training and coaching
Certification
Servsafe Food Handlers
Servsafe Manager
Servsafe Alcohol
Timeline
Lead Server
Top Golf
08.2024 - Current
Hospitality Manager
Buffalo Wild Wings
04.2023 - 02.2025
Shift Manager
Buffalo Wild Wings
01.2021 - 04.2023
High School Diploma - undefined
Lakewood High School