Summary
Overview
Work History
Education
Skills
Timeline
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Ka'Leigh Carter

Houston,TX

Summary

Adapt at multitasking and team collaboration, I significantly enhanced customer satisfaction and efficiency in high-pressure environments in any workplace environment. Leveraging exceptional communication and workflow optimization skills, I focused on achieving seamless service delivery, evidenced by improved seating arrangements and order accuracy, fostering repeat business and operational excellence.

Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.

Overview

3
3
years of professional experience

Work History

Host

Pluckers
11.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Shaver and Cashier

Bahama Bucks
05.2024 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

To Go Specialist

Cheddars
06.2022 - 08.2022
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Reduced wait times for customers, prioritizing timely food preparation and packaging.

Education

High School Diploma -

John Horn Highschool
Mesquite, TX
06-2023

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Professional appearance
  • Staff coordination
  • Table assignment coordination
  • Seating arrangements
  • Order accuracy
  • Hospitality and accommodation
  • Workflow optimization

Timeline

Host

Pluckers
11.2024 - Current

Shaver and Cashier

Bahama Bucks
05.2024 - 07.2024

To Go Specialist

Cheddars
06.2022 - 08.2022

High School Diploma -

John Horn Highschool

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Ka'Leigh Carter