Kaleigh Newman
Huntington,WV
Summary
Personable and dedicated Customer Service Associate with experience in pharmacy industry. Solid team player with upbeat, positive attitude and proven skill in establishing great communication with clients. Motivated to maintain customer satisfaction and contribute to company success. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Associate
Walgreens Boots Alliance
Jacksonville, FL
11.2023 - Current
- Suggested product solutions based on individual customer needs.
- Responded to customer inquiries via phone, email and chat.
- Provided information about products and services available to customers.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Performed additional duties as assigned by management team.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Kept work area neat, clean, and well-stocked at all times.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Greeted customers and identified their needs.
- Maintained knowledge of current sales promotions and new product releases.
Education
GED -
Florida State College
Jacksonville, FL11-2023
Skills
- Product knowledge
- Customer support
- Inventory management
- Sales promotions
- Active listening
- Restroom upkeep
- Cleaning and sanitizing
- Positive attitude
- Workplace organization
Certification
- More than 130 hours training for pharmacy technician
References
References available upon request.
Timeline
Pharmacy Customer Service Associate
Walgreens Boots Alliance
11.2023 - Current
GED -
Florida State College