Imani Thompson
Topeka,KS
Summary
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
3
3
years of professional experience
Work History
Pharmacy Customer Service Associate
Walgreens
03.2024 - Current
- Actively listens to customers, handles concerns quickly and escalates major issues to pharmacist or management.
- Maintains detailed record of customer interactions, ensuring accountability and follow-up.
- Helps large volume of customers every day with positive attitude and focus on customer satisfaction.
Dance Camp Instructor
It Takes A Village Inc.
06.2024 - 07.2024
- Negotiated solutions between conflicting parties within the camp community to maintain harmony amongst participants.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Led groups of children safely through variety of camp activities.
Crew Member
Jimmy Johns Restaurant
06.2022 - 04.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Dance Camp Instructor
It Takes A Village Inc.
06.2023 - 07.2023
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Negotiated solutions between conflicting parties within the camp community to maintain harmony amongst participants.
- Led groups of children safely through variety of camp activities.
Education
High School Diploma -
Topeka High School
Topeka05-2025
Skills
- Customer service
- Multitasking and organization
- Customer support
- Time management
- Problem-solving
- Product knowledge
- Integrity and honesty
- Inventory control
- Attention to detail
- Complaint handling
- Self-discipline
- POS system operation
Timeline
Dance Camp Instructor
It Takes A Village Inc.
06.2024 - 07.2024
Pharmacy Customer Service Associate
Walgreens
03.2024 - Current
Dance Camp Instructor
It Takes A Village Inc.
06.2023 - 07.2023
Crew Member
Jimmy Johns Restaurant
06.2022 - 04.2024
High School Diploma -
Topeka High School
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