Kaleigh Noyes
Bokeelia,FL
Summary
Dedicated professional with a solid background in patient access and customer relationship management. Recognized for effective communication and attention to detail, contributing to improved patient experiences and streamlined operations.
Overview
15
15
years of professional experience
Work History
Patient Access Specialist
Dartmouth Hitchcock
Lebanon, NH
09.2022 - 10.2024
- Answered incoming calls for 21 Primary Care and Pediatric offices within Dartmouth Health system.
- Assisted patients in scheduling acute and routine care appointments.
- Requested prescription refills, renewals, and followed up on prior requests.
- Facilitated referrals to specialty offices on behalf of patients.
- Maintained a dignified and personable demeanor while assisting callers.
- Assessed patient needs accurately and adhered to established procedures.
- Acted as liaison among patients, pharmacies, providers, nurses, insurance, and clinical staff.
- Trained new hires from initial call observation to independent call handling.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
Office Assistant
Rusty’s Electric
Newport, VT
09.2019 - 09.2022
- Edited website content to enhance user experience and accessibility.
- Filed and retrieved documents to maintain an orderly office environment.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Assessed customer needs through phone inquiries for tailored service delivery.
- Created and distributed customer invoices to streamline billing processes.
- Executed efficient maintenance schedules for generators, reducing downtime.
- Monitored and responded to incoming email inquiries for prompt resolution.
- Maintained office cleanliness and ensured refreshments were consistently stocked.
- Posted advertisements on business Facebook page to boost online presence.
- Processed accounts payable promptly, ensuring financial accuracy.
1st Assistant Manager
Maurice’s
Derby, Berlin, and St. Johnsbury, VT
08.2009 - 08.2015
- Co-managed a team of 8 to achieve sales targets and promote new opportunities.
- Trained and mentored new staff on customer service standards.
- Developed schedules to optimize staff coverage during peak hours.
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
- Addressed employee concerns or grievances in a professional manner.
- Monitored merchandise processing and store aesthetics in accordance with branding guidelines.
Receptionist (Seasonal)
Taiga spa at Jay Peak Resort
11.2010 - 03.2013
- Greeted and assisted guests during check-in and check-out processes.
- Managed phone calls, directing inquiries to appropriate staff members.
- Provided information about services, enhancing guest understanding of offerings.
- Processed payments and handled financial transactions accurately.
- Maintained cleanliness and organization of the reception area at Taiga Spa.
- Served as key holder, maintaining security and access protocols.
- Ensured cleanliness of common areas, locker rooms, and gym facilities.
- Restocked linens and refreshments to maintain adequate supplies.
Timeline
Patient Access Specialist
Dartmouth Hitchcock
09.2022 - 10.2024
Office Assistant
Rusty’s Electric
09.2019 - 09.2022
Receptionist (Seasonal)
Taiga spa at Jay Peak Resort
11.2010 - 03.2013
1st Assistant Manager
Maurice’s
08.2009 - 08.2015