Kaleigh Riccio
Macomb,MI
Summary
Motivated professional with 8 years of experience in the service industry, demonstrating a strong work ethic and adaptability. Proven ability to operate effectively in high-volume environments while mastering new skills quickly. Committed to maintaining smooth operations and empowering team members to deliver exceptional service and performance.
Overview
6
6
years of professional experience
Work History
Bartender
Hamlin Pub
Rochester Hills
05.2024 - Current
- Cleaned, organized, and replenished supplies to maintain bar appearance
- Set up and maintained appropriate stock levels for bar
- Operated POS systems and managed bar tabs to track revenue
- Demonstrated knowledge of responsible alcohol service practices by adhering to local laws and regulations
- Conducted routine cleaning tasks such as mopping floors, washing dishes, or wiping down counters throughout shifts
- Assisted fellow team members during high-volume periods by providing support where needed
- Minimized errors by keeping up with customer preferences and current tabs
Bar Manager
Stray Cat Cigar lounge
Clinton Township
05.2023 - 06.2024
- Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular checks
- Developed rapport with customers through friendly conversation and attentiveness to their needs
- Participated in staff meetings discussing ways to improve overall bar operations
- Balanced cash drawers at beginning and end of shifts to ensure accuracy in financial transactions
- Dealt with customer complaints promptly according to company policies
- Created beverage menus in collaboration with management to promote drink specials and events
- Assisted fellow team members during high-volume periods by providing support where needed
- Increased bar's profile by developing signature cocktails and social media
Bartender/server
Art and Jakes
Sterling Heights
06.2021 - 09.2023
- Greeted customers, answered questions and recommended specials to increase profits
- Communicated professionally with customers, colleagues, and supervisors
- Provided exceptional customer service to high volume of customers while also addressing and resolving guest concerns or complaints
- Checked with customers to determine satisfaction
- Operated POS terminals to input orders, split bills and calculate totals while also handling cash
Head of Human Resources
Intrust Building Inc.
Madison Heights
01.2020 - 09.2021
- Oversaw administration of payroll, benefits, and other HR-related tasks for accuracy and timeliness
- Managed employee relations concerns, resolving conflicts, and fostering positive work environment
- Maintained strict confidentiality of sensitive personnel information while managing records according to legal requirements
- Managed executive calendars, scheduled appointments and meetings
- Implemented effective performance management systems, including regular evaluations and feedback sessions
- Liaised with clients and internal departments to ensure smooth communication
Shift Lead Host and Expo/Restaurant Server
Johnny Blacks Public House
Sterling Heights
09.2019 - 02.2021
- Provided exceptional service to high volume of daily customers while accurately using POS terminal to input orders, split bills and calculate totals
- Greeted customers, answered questions and recommended specials to increase profits
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Served food and beverages to patrons and immediately remedied issues with orders
- Trained new employees on restaurant procedures and plating techniques
- Explained menu options to guests, offered suggestions and took orders for food and beverages
Education
Bachelors of Science - Nursing
Macomb Community College
Macomb, MIHigh school diploma -
International Academy of Bloomfield
Bloomfield Hills, MISkills
- Mixology and suggestive selling
- Bar management and FOH operations
- Staff training and development
- Reliability and professionalism
- Administrative and technological skills
Timeline
Bartender
Hamlin Pub
05.2024 - Current
Bar Manager
Stray Cat Cigar lounge
05.2023 - 06.2024
Bartender/server
Art and Jakes
06.2021 - 09.2023
Head of Human Resources
Intrust Building Inc.
01.2020 - 09.2021
Shift Lead Host and Expo/Restaurant Server
Johnny Blacks Public House
09.2019 - 02.2021
Bachelors of Science - Nursing
Macomb Community College
High school diploma -
International Academy of Bloomfield