Kaleigh Suite
Supply,NC
Summary
Dynamic Back Office Support Specialist and Program Advisor with a proven track record at Working Solutions, enhancing customer satisfaction through exceptional verbal communication and meticulous attention to detail. Excelled in multitasking and teamwork, significantly improving response times and customer loyalty. Expert in file organization and resolving complex issues, demonstrating a strong commitment to results.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Back Office Support Specialist
Working Solutions
02.2023 - Current
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Increased customer satisfaction by providing professional and courteous service during phone calls and emails.
- Handle different levels of Stolen Vehicle cases.
- Resolved vehicle telematics concerns efficiently to promote customer satisfaction and loyalty.
Program Advisor
Working Solutions
02.2022 - 02.2023
- Handled inbound and outbound interactions with customers and affiliates.
- De-escalated customer frustration and built rapport.
- Advised customers of tutoring solutions tailored to their specific needs.
- Managed appointment setting and payment processing.
Education
Northwest University
Kirkland, WA 08.2020 - 05.2023
High School Diploma -
Cornerstone Christian Academy
Townsend, GA2020
Skills
- Verbal Communication
- File Organization
- Teamwork and Collaboration
- Multitasking and Time Management
- Attention to Detail
Timeline
Back Office Support Specialist
Working Solutions
02.2023 - Current
Program Advisor
Working Solutions
02.2022 - 02.2023
Northwest University
08.2020 - 05.2023
High School Diploma -
Cornerstone Christian Academy
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