KALEN MAMOU
Houston,USA
Summary
Healthcare administrative professional with experience in patient services, scheduling, and front-office operations. Known for improving workflows, reducing wait times, and supporting high-volume clinical teams with accuracy and professionalism.
Overview
10
10
years of professional experience
Work History
Patient Services Coordinator
MD Anderson Cancer Center – Mays Clinic
Houston, TX
02.2024 - Current
- Schedule 60–80+ appointments daily across multiple clinics and providers
- Support communication between patients and 20+ clinical staff
- Complete registration, insurance verification, and payment collection with 99% accuracy
- Maintain EHR documentation with zero HIPAA issues
- Train new team members on scheduling systems and workflow standards
- Resolve scheduling conflicts and assist with urgent add-ons to reduce delays
Lead Front Office Specialist
Texas Children’s Pediatric Associates
Fulshear, TX
10.2022 - 01.2024
- Managed front-office operations for 100+ daily patients
- Handled check-in/out and documented 50–70 phone encounters daily
- Scheduled appointments with 25% fewer errors
- Balanced cash drawers with 100% daily reconciliation
- Reduced claim denials by 15% through accurate documentation
- Coordinated 30–40 referrals weekly and verified insurance coverage
- Ensured complete and compliant EHR documentation
Medical Front Desk Administrator
PAK Medical Group, LLC
07.2021 - 07.2022
- Managed 100+ daily calls and scheduled patient appointments
- Resolved billing and insurance questions with a 95% first-contact resolution rate
- Entered patient demographics and scanned records with near-perfect accuracy
- Generated diagnostic orders supporting high-volume workflows
- Reduced patient wait times by up to 15 minutes through scheduling improvements
Companion Caregiver
Angels for Elders
09.2019 - 07.2021
- Provided overnight care for multiple long-term clients
- Monitored health changes and communicated updates promptly
- Supported daily living activities and medication reminders
- Provided transportation for weekly appointments and errands
Pharmacy Technician
HEB
02.2017 - 07.2021
- Assisted hundreds of patients weekly in person, by phone, and drive-thru
- Prepared and labeled hundreds of prescriptions daily
- Managed inventory and reduced medication waste by 10%
- Maintained a compliant pharmacy environment with zero safety violations
Customer Service Lead
HEB
10.2015 - 02.2017
- Resolved 50+ escalated issues weekly with high satisfaction
- Led a team of 10–15 associates and coordinated schedules
- Improved service quality scores by 15% through coaching and training
- Recognized for strong leadership in high-volume environments
Education
Bachelor of Science - Business Administration — Healthcare Administration Concentration
Southern New Hampshire University
12-2025
Skills
- Patient Scheduling
- EHR Management
- Insurance Verification
- Customer Service
- HIPAA Compliance
- Medical Terminology
- Multi-Line Phone Systems
- MS Office
- Data Entry
- Workflow Optimization
- Team Collaboration
Timeline
Patient Services Coordinator
MD Anderson Cancer Center – Mays Clinic
02.2024 - Current
Lead Front Office Specialist
Texas Children’s Pediatric Associates
10.2022 - 01.2024
Medical Front Desk Administrator
PAK Medical Group, LLC
07.2021 - 07.2022
Companion Caregiver
Angels for Elders
09.2019 - 07.2021
Pharmacy Technician
HEB
02.2017 - 07.2021
Customer Service Lead
HEB
10.2015 - 02.2017
Bachelor of Science - Business Administration — Healthcare Administration Concentration
Southern New Hampshire University