Kalen Moon
Summary
Detail-oriented service expert with strong multitasking abilities and a focus on maintaining high standards of cleanliness and organization. Experienced in conflict resolution and fostering positive team dynamics to achieve operational excellence. Ready to contribute to a collaborative and customer-centric workplace.
Overview
1
1
year of professional experience
Work History
Host
The Melting Pot Restaurants Inc.
Annapolis
03.2025 - 06.2025
- Provided menu explanations and recommendations to enhance dining experience.
- Coordinated reservations and seating arrangements to optimize guest flow.
- Collaborated with kitchen staff to ensure smooth service flow.
- Answered incoming calls during peak hours to ensure timely service.
- Scheduled dining reservations through phone and face-to-face interactions.
- Maintained cleanliness and organization of dining area consistently.
Shift Leader
Tropical Smoothie Cafe
07.2024 - 03.2025
- Training new employees on food preparation ensuring they are certified and proficient in all assigned tasks at the beginning of their shifts.
- Running the front of the house, taking customers orders and assisting handing out online orders along with properly assigning tasks to workers.
- Greeted customers entering cafe and provided assistance to enhance service experience.
- Created prep lists to ensure proper stock levels and smooth operations during opening.
- Maintained supply levels in front of house to enhance service efficiency.
- Maintaining cleanliness in the café by ensuring the floors, restrooms, back of house (BOH), kitchen appliances, and countertops are thoroughly cleaned.
- Closing the store, properly ensuring that everything is clean and structured before leaving.
Education
Bachelor of Arts - Criminal Justice
Pace University
New York, NY05-2029
High School Diploma -
Arundel HS
Gambrills, MD05-2025
High School Diploma -
Broadneck HS (PVA)
Annapolis, MD05-2024
Skills
- Reservation management
- Customer service
- Time management
- Multitasking proficiency
- Online reservations
- Menu knowledge
- Report writing
- Communication skills
- Written communication
- Conflict resolution
- Team leadership
- Staff coordination
References
Andrea Horne, 727-831-5383
Accomplishments
- Solo Ensemble Perfect Score
- 1st Place in State of Maryland Marching Band Competition
Timeline
Host
The Melting Pot Restaurants Inc.
03.2025 - 06.2025
Shift Leader
Tropical Smoothie Cafe
07.2024 - 03.2025
Bachelor of Arts - Criminal Justice
Pace University
High School Diploma -
Arundel HS
High School Diploma -
Broadneck HS (PVA)