Kalena Hall
Farmington,MO
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Casey's General Store
Bonne Terre, MO
04.2024 - Current
- Assisted in managing daily store operations to enhance customer service and satisfaction.
- Trained and mentored new staff on operational standards and company policies.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Utility Worker
Tysons, Sedalia, MO
Sedalia, MO
10.2023 - 12.2023
- Operated machinery to facilitate efficient product processing and packaging.
- Maintained cleanliness and organization in work areas to promote safety standards.
- Followed safety protocols to minimize risks during daily operations.
Cashier
Eagle Stop, Sedalia, MO
Sedalia, MO
06.2023 - 09.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and maintained a friendly shopping environment.
- Handled cash, credit, and debit transactions with accuracy and attention to detail.
- Maintained cleanliness and organization of checkout area and surrounding merchandise displays.
Editor
Jostens, Sedalia, MO
Sedalia, MO
04.2023 - 05.2023
- Edited diverse content for clarity, coherence, and adherence to brand guidelines.
- Led yearbook production process, ensuring timely completion of high-quality projects.
- Established deadlines and project timelines, driving efficient workflow throughout the yearbook creation process.
- Edited writing and checked photographs to detect errors or unauthorized content.
Cashier
Discount Smokes & Liquor, Sedalia, MO
Sedalia, MO
11.2022 - 04.2023
- Supported inventory management by restocking shelves and conducting regular counts.
- Adapted quickly to new procedures and technologies for improved service delivery.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Editor/Seasonal Worker
Inter-State Studio, Sedalia, MO
Sedalia, MO
08.2015 - 11.2022
- Trained junior editors on software tools and efficient editing workflows, improving team productivity.
- Retouched skin blemishes and tattoos and removed unwanted images from objects with Skylum Luminar and DxO PhotoLab 4.
- Enhanced visual content quality by meticulously editing and retouching images for print and digital publications.
- Operated machinery to assemble products efficiently and safely.
- Conducted quality inspections to ensure compliance with production standards.
Education
Associate of Science - Accounting
State Fair Community College
Sedalia, MO05.2016
Associate of Applied Science - Business Management
State Fair Community College
Sedalia, MO12.2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Problem-solving
- Customer experience
- POS systems
- Microsoft Office Suite
Timeline
Assistant Manager
Casey's General Store
04.2024 - Current
Utility Worker
Tysons, Sedalia, MO
10.2023 - 12.2023
Cashier
Eagle Stop, Sedalia, MO
06.2023 - 09.2023
Editor
Jostens, Sedalia, MO
04.2023 - 05.2023
Cashier
Discount Smokes & Liquor, Sedalia, MO
11.2022 - 04.2023
Editor/Seasonal Worker
Inter-State Studio, Sedalia, MO
08.2015 - 11.2022
Associate of Science - Accounting
State Fair Community College
Associate of Applied Science - Business Management
State Fair Community College