Summary
Overview
Work History
Education
Skills
Timeline
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Kalena Veloso

Pittsburg,CA

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

5
5
years of professional experience

Work History

Manager

Sharetea
Pittsburg, CA
03.2023 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Senior Shift Lead

Sharetea
Concord, CA
06.2020 - 03.2023
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Adhered to all health code regulations while preparing food items for customers.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.

Boba Barista

Happy Lemon
Pleasant Hill, CA
04.2019 - 06.2020
  • Greeted customers and answered questions about menu items.
  • Prepared hot and cold drinks according to customer specifications.
  • Maintained cleanliness of work area, including countertops, drink preparation tools, and utensils.
  • Restocked supplies such as straws, cups, and napkins for the barista station.
  • Received orders via phone or online platforms for pickup or delivery services.

Education

Associate of Arts - Business

Diablo Valley College
Pleasant Hill, OR
05-2024

Skills

  • Staff Development
  • Business Administration
  • Strategic Planning
  • Performance Management
  • Workforce Management
  • Staff Training and Development

Timeline

Manager

Sharetea
03.2023 - Current

Senior Shift Lead

Sharetea
06.2020 - 03.2023

Boba Barista

Happy Lemon
04.2019 - 06.2020

Associate of Arts - Business

Diablo Valley College

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Kalena Veloso