Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaleshia Crawford

Montgomery,AL

Summary

Accomplished in elevating customer satisfaction and streamlining processes, my tenure at Concentrix showcased my adept problem-solving and critical thinking skills. By resolving complaints with empathy and enhancing team productivity, I significantly contributed to a professional environment that prioritizes outstanding service and efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Concentrix
06.2023 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Front Desk Receptionist

Payne & Holloway Pediatrics
07.2022 - 06.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Tier 1 Advisor

Conduent
09.2018 - 05.2022
  • Provided exceptional service for clients through prompt response to inquiries and proactive problemsolving.
  • Enhanced team productivity by sharing expertise and collaborating on complex cases.
  • Elevated overall team performance by actively participating in coaching sessions, sharing insights, and learning from peers'' experiences.
  • Streamlined processes and increased efficiency with thorough documentation of support interactions.

Education

Phlebotomy

1 On 1 Technical College
07.2021

General Education Development Test -

H. Councill Trenholm State Community College
Montgomery, AL
09.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Certification

1 ON 1 TECHNICAL COLLEGE OF MONTGOMERY

Certified Phlebotomy Technician

1 ON 1 TECHNICAL COLLEGE OF MONTGOMERY

National Health Career Association

Timeline

Customer Service Representative

Concentrix
06.2023 - 05.2024

Front Desk Receptionist

Payne & Holloway Pediatrics
07.2022 - 06.2023

Tier 1 Advisor

Conduent
09.2018 - 05.2022

Phlebotomy

1 On 1 Technical College

General Education Development Test -

H. Councill Trenholm State Community College
Kaleshia Crawford